At The Trip Boutique, we strongly believe in protecting customers’ privacy. The following Privacy Policy explains how The Trip Boutique, operated by The Trip Boutique AG (The Trip Boutique Ltd.) a Swiss company (referred to as “The Trip Boutique”, the “company” and “we”) collects, processes, uses, and shares information about users (referred to as “users” or “you”) during their use of our services, and what security measures are taken to protect their privacy.
In short:
Further below you can learn:
For all of our services, the data controller - the company responsible for your information and the privacy of your information - is The Trip Boutique AG.
As a Swiss company, we are legally bound to Article 13 of the Swiss Federal Constitution and the Swiss Federal Data Protection Act (Datenschutzgesetz, DSG), which say that every person is entitled to privacy protection and protection against misuse of their personal data. We comply with these laws and regulations, and also comply with the European Union General Data Protection Regulation (GDPR, effective 25 May 2018). As a result, and unless the company is compelled to do so by a court of law, your personal data will be treated as strictly confidential and will not be passed on to third parties without your permission.
For all communications we send you for marketing or promotional purposes, such as newsletters, offers, discounts and information on new or improved services, we will request your express consent. We cannot, however, provide you with the services you request from us without processing your data.
The Trip Boutique collects any information users provide directly to the company. Information will be collected:
If you do not create an account (sign up), any information given when filling in the traveler profile questionnaire will be stored only for a few minutes, after which it will be automatically deleted.
Information will also be collected:
The Trip Boutique also collects some information automatically when you access the services. This includes logging information including your browser type, access times, usage data, referring/exit pages and URLs, submitted preferences, number of clicks, pages viewed, IP address and pages visited immediately preceding the access of the services.
We collect and process personal and non-personal information to:
In the following, you can see which kind of information we collect from you, how we use / process it, and why we use / process it.
We collect and store information about whether you are travelling with a significant other, children or a group, but we do not store or process information that identifies these persons.
This is your credit card number and the CCV number on the back of your credit card.
We collect this data, but we do not store or process it. Processing is done by our payments processing partner.
When you access our web pages, the following data is stored: the IP address you are using, date, time, browser request and general information about the operating system or browser you are using. We may also store referring/exit pages and URLs, submitted preferences, number of clicks, pages viewed and pages visited immediately preceding the access of the services.
Once we have delivered the services (the travel recommendations), when you visit the services from your mobile device, The Trip Boutique may collect and process the location information of your mobile device.
When, how and what we communicated to each other, for example by email or through a chat functionality.
When and often you have logged onto your account, looked at the recommendations we provided to you as part of our services.
What we collect and use if you sign up to our service with your Google or Facebook account.
ou have no obligation to provide any of this information, but if you don’t, you will not be able to enjoy our services. If you only provide part of this information, you may not have the best customer experience we can provide. If you only visit our website but do not create an account or log in, we will only store and process non-personal information that can’t identify you.
We also process aggregated personal information in a manner that doesn’t identify you, and use it for research on trends, for analyses, for testing our IT systems, for improving our website, and for developing new services or changing our services.
The Trip Boutique may use different technology to collect information including sending cookies to users’ computers or mobile devices.
A cookie is a file that allows our website to store information (as an identifier) on your computer in your web browser. These cookies are only used when you are on our website. Cookies are not used to establish the identity of users who only access our website. With the help of cookies, we can analyze the user behavior of visitors - we do this to improve the quality and delivery of our services. Cookies are also used in other ways.
The Trip Boutique may use both persistent and session cookies; persistent cookies remain on the computer after the user closes their session and until they delete them, while session cookies expire when the browser is closed. Web browsers generally accept cookies by default. Users may choose to set, or alter, web browser preferences to remove or reject cookies. However, this may limit and affect the functionality of our services.
The Trip Boutique may also collect information using web beacons or tracking pixels. Web beacons are electronic images that may be used in our services or emails to help deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.
Here at The Trip Boutique, we take your privacy seriously and will only use your personal information to administer your account and to provide the services you have requested from us.
We will not sell any of your personal data to any third party – including your name, email address, or credit card information.
In some cases, we do need to share your contact information with service providers you book through us, such as tour guides or hotels.
We use non-personal information (information that can’t be linked specifically to you) to help improve the service and customize the user experience. We reserve the right to disclose non-personal information to third parties, as long as it is anonymized.
We may be required by law to disclose information to lawful authorities.
In the event that the company or its business is sold or merged with another company, the users’ personal information may be among the assets transferred. By using our services, the user hereby acknowledges and consents that such transfers may occur and are permitted under the Terms of Services and this Privacy Policy, and that any acquirer of the company assets may continue to process personal information in the same way as before the business is sold or merged.
We will only store your information for as long as you are a customer. If you have not logged onto our website for 3 years, we will delete your information from our systems. If you no longer wish to be a customer, you can also contact us and request us to delete all the information we have on you by sending an email to hello@thetripboutique.co.
Even after you have closed your account or have not accessed it for 3 years, we may be required by law (for example, to comply with archiving obligations) to keep some of your information, or we may need your information to resolve disputes, prevent fraud or abuse, or to enforce our Terms of Service. In such cases, we may keep some of your information, but we will limit its accessibility within our company.
At any time, you have the right to:
To exercise these rights, you can always send us an email at hello@thetripboutique or send us a letter to the address shown at the bottom of this page. We will respond as quickly as we can.
You also have the right to prevent us from contacting you for marketing purposes:
When The Trip Boutique sends a promotional communication to you, you can always opt out of further promotional communication by following the unsubscribe instructions provided in the promotional email. Please note that even if you unsubscribe or opt out, we may need to continue sending you emails to provide the services you requested or to provide you updates to the Terms of Service or our Privacy Policy.
The Trip Boutique deletes your user account upon request via e-mail to hello@thetripboutique.co. Account deletion will be processed within 72 hours upon request, and a confirmation e-mail will be sent to the e-mail address linked to the account.
We employ comprehensive security procedures to protect the confidentiality and integrity of your data.
With our hosting providers, we use our best efforts to protect our databases from unauthorized access, loss, misuse, or falsification.
However, we also urge you to take steps to keep any information used to access services safe by avoiding unsecured internet connections (like public Wi-Fi), by not sharing your passwords and not storing passwords in easily accessible places, and by changing your password regularly.
We do not retain or use any user data obtained through Workspace APIs for the development, improvement, or training of generalized artificial intelligence (AI) or machine learning (ML) models.
All of our employees and service providers (like software developers) who may have access to your information are subject to legal requirements and binding contracts to keep your information confidential. We restrict access by our employees and/or service providers, and they only have access to it if they really need to. Departing employees cannot access our IT systems or any information we may have about you.
The Trip Boutique may offer options to link to users’ social media sites like Facebook or Instagram. These social media sites let users share actions or comments regarding the company and its services through other media. Our website may also contain links to third-party websites and services not operated by the company.
The Trip Boutique does not control these third-party services, and therefore this Privacy Policy does not apply to third parties that may link to or be accessible from our website. Please be aware that you assume any and all risks, known or unknown, by following a link to a linked site. For specific terms and conditions, including privacy policies of such social media sites or third-party sites, please visit those sites directly.
Linked sites and social media links do not imply that we endorse the activities or content of these sites, nor that we are associated with its operators.
The Trip Boutique may change this Privacy Policy from time to time, to reflect changes in the law or how we process your information. If there are any significant changes to our Privacy Policy, we will notify users who have an account with us one month before the change is effective. For each version of this Privacy Policy, we will post the effective date.
No content on our website may be used or reproduced for any commercial purposes. The Trip Boutique reserves the right to amend this Privacy Policy at any time.
You can contact us by mail or email at the following addresses:
The Trip Boutique AG,
℅ Impact Hub Zürich AG
Sihlquai 131
8005 Zürich
Switzerland
hello@thetripboutique.co